Frequently Asked Questions

Q. How can I contact Medilink Lab and Surgicals Ltd.?
A. You can Contact Medilink Lab via E-mail, Phone or Post, see the contact here.

Q. I am interested in selling Veterinary Instruments. Where can I find out more information ?
A. Please visit our office for details about becoming a dealer or distributor, or contact us with any questions. We are always happy to help!

Q. Are your products new ?
A. YES! We only sell genuine brand new products. We do NOT sell used, refurbished, remanufactured, or counterfeit products. If you have any questions or concerns about this, please feel free to contact us.

Q. Are you an authorized distributor ?
A. YES! We, (Medilink Lab and Surgicals Ltd.) are official authorized distributors and manufacturers’ representative of various products. We are partners with IMV Technologies- France, Global leaders in Artificial Insemination and Embryo Transfer.
Medilink are also partners with CEVA Sante Animale, France,leaders in animal reproductive hormones.
We are also sole distributors for KRAIBURG, Germany for cow comfort mattresses and we represent many other manufacturers.

Q. What is your return policy ?
A. We have a 100% guarantee of satisfaction. If for any reason you are not completely satisfied with any of our products, you may return them for a prompt and courteous exchange as long as the products are still in resalable condition within 14 days.

Q. What kind of shipping methods do you use and how long does it take ?
A. Below is a list of the shipping methods we use and their approximate delivery times:

International:
Airmail ……………..10-14 business days
Sea Shipment……about 30-45 days business days

Local:
Couriers…………24 hours (Wells Fargo, G4S)
Van Deliveries…..Same day
Public Transport…24 hours

Q. How long will I have to wait for my shipment ?
A. Medilink Lab and Surgicals Ltd. maintains large inventories and under normal circumstances your order will be shipped within 24 hours of order.

Q. Do you accept payments via M-Pesa?
A. Yes, Medilink accepts M-Pesa payment via our M-Pesa Till Number  “371338

 Q. In case I am not satisfied with my instrument after its delivery, what should I do ?
A.We gladly accept returns on unopened items in their original condition, if you’re unhappy with your order for any reason, call our Customer Care Line +254 722-779-774 or Email: sales@medilink.co.ke. We’ll  send you a replacement immediately,  making an effort to establish the correct item for your use.

Q. In case I still have any queries, what should I do ?
A. Feel free to forward your questions to us through our official email info@medilink.co.ke.